Your first facial: what actually happens, step by step

Before anything touches your skin, we talk. What's bothering you about your skin, what you've tried before, and what you'd like to get out of the visit. This isn't a sales conversation — it's how we work out what your skin actually needs on the day.

A facial is never one-size-fits-all. The products, the techniques and even the pace of the treatment are adjusted to what we see and what you tell us.

A facial is a relaxing, hands-on treatment that cleanses and cares for your skin. You'll be comfortably settled, and most clients find it the calmest part of their week. If anything ever feels uncomfortable, just say so — we adjust.

Throughout the treatment, each step is explained as we go. You always know what's happening and why.

Your skin will feel fresh and clean, and you'll leave with simple personal skincare advice you can actually follow at home. No special preparation is usually needed before a facial — come as you are.

If you'd like to ask anything before booking your first facial, call or text us. We're happy to talk it through with no obligation.